Introduction
Global operating model transformation enables enterprises to standardize processes, improve governance, and reduce operational costs across complex, multi-region environments. Organizations operating in regulated industries often face fragmented processes, inconsistent compliance practices, and high run-the-business (RTB) costs. This case study highlights how a global enterprise transformed its IT and operations landscape by implementing a standardized, automation-led operating model. By combining AI-driven automation, process rationalization, and strong governance frameworks, the organization achieved scalable efficiency, compliance excellence, and financial optimization.
Customer
A global enterprise operating across multiple regions with a complex IT and operations landscape and strict regulatory and compliance requirements.
Business Objective
- Transform global operating model across IT and operations
- Standardize processes across portfolios and geographies
- Improve operational efficiency and governance
- Reduce RTB costs at scale
- Strengthen audit and compliance posture
Scope of Services
- Global IT and operations delivery transformation
- Process standardization and SOP rationalization
- Setup of Automation Center of Excellence (CoE)
- Implementation of AI-driven operational automation
- Risk, audit, and compliance governance frameworks
- Global delivery hub and proximity support enablement
Benefits
- Enterprise-wide standardized processes
- Strong and consistent compliance posture
- Improved agility and faster transformation cycles
- Predictable and scalable operating model
- Reduced dependency on external vendors
Impact
- Reduction from 395 SOPs to 25 standardized processes
- 100% green audit compliance sustained over multiple years
- Zero upfront financial commitment for transformation
- Multi-market automation rollout across regions
- Improved operational consistency and governance
