Introduction
Digital logistics platform transformation enables enterprises to modernize legacy systems, reduce operational costs, and improve visibility across complex supply chain operations. Large logistics organizations often struggle with fragmented application landscapes, high run-the-business (RTB) costs, and limited end-to-end shipment visibility. This case study highlights how a global logistics company transformed its operations by building a next-generation digital logistics platform. By rationalizing legacy systems, standardizing processes, and integrating application and infrastructure support, the organization achieved significant cost savings, improved efficiency, and enhanced revenue realization.
Customer
A global supply chain services and logistics company headquartered in the United States, managing enterprise-scale freight forwarding operations and a large application ecosystem.
Business Objective
- Reduce RTB costs across IT and operations
- Improve end-to-end shipment visibility
- Standardize and re-engineer business processes
- Reduce incident volumes and support dependency
- Establish integrated SLAs and KPIs across operations
Scope of Services
- Transformation of core freight forwarding systems
- Design and development of a next-generation digital platform
- Rationalization of 170+ legacy applications
- Creation of a unified enterprise data layer (single source of truth)
- Application support services across 115 applications and 25 technologies
- Infrastructure support and enterprise help desk operations
- Stabilization and automation of support processes
- SLA and KPI definition and implementation
Benefits
- Significant reduction in RTB costs
- Faster customer onboarding through standardized workflows
- Improved shipment visibility across logistics operations
- Reduced complexity through platform consolidation
- Enhanced IT service reliability and predictability
Impact
- $100M reduction in RTB costs
- 60% reduction in customer onboarding time
- 11% increase in revenue realization
- 20%+ reduction in ticket volumes
- Improved operational efficiency across applications and infrastructure
